Customer Success Manager


We are looking for someone to build our Customer Success organization in Vienna and help us make our customers successful and happy with our offering. You will be working very closely with our sales and product team in order to ensure the best experience for our customers along the entire lifecycle — with your team as their key contact.

What's this job about?

The main purpose is to build our customer success organization, help onboarding new customers (Shippers and Carriers) to the Sixfold platform as well as monitor customers usage of the product to ensure & increase engagement. You will be improving onboarding and support practices by collecting feedback from customers, studying other customer success programs, and analyzing customer data. To help our customers along the lifecycle, you will be developing targeted support and training material and provide support related to the product itself as well as technical questions. You will find ways of acquiring new customers based on your close interaction with them and understanding of their needs

What's in it for you?

If you are looking for a mission in your work, we got it! Millions of truckloads of heavy freight is carried around Europe every day — in an inefficient, costly and polluting way. We leverage data and novel technology to disrupt the industry and thus reduce this inefficiency. We start that journey by providing real-time supply-chain visibility to our carrier- and shipper-customers. By giving them transparency into the status of their shipments, we help them to serve their customers better, improve their operations, and reduce cost as well as CO2 footprint.

If you are seeking an awesome team, here's one! With Sixfold you get to work with smart and innovative people that inspire each other daily. We spend our breaks playing foosball, have talk-shows, do online and face to face team events like board game nights, online escape rooms and summer days. If the world allows us, we will once again go skiing during winter. We give you a personal budget for your work-related growth and support your work-life balance with additional week of vacation. 

If you are looking for flexibility, seek no more! Our general mindset is that everyone owns their work from beginning to end, so you get the freedom and responsibility to be the best at your job. To maximise your potential, we don't do 9-5, we trust you to find the most inspiring working time and place. Home office is totally OK, though you occasionally might want to come to the office (how about some great coffee, refreshments and snacks?). We are flexible with your location – you are welcome to join our offices in Tallinn, Tartu or Vienna, but if you prefer, work from home all over Europe.

What do you bring to the table?

We expect you to have a background in business consulting, customer success, or customer support roles, ideally in a B2B environment. You will succeed in this role if you are well-organized, structured, and analytical (data-driven) with an ability to work well under pressure. Your technical aptitude with interest and ability to grasp basic technical concepts is also important to us. It is great if you have previous experience in supply-chain orr logistics, but not mandatory. 

You will be a great fit to our team with your positive attitude, energetic nature and great interpersonal skills. Since our team is international, we need you to have excellent verbal and written English skills. 

Or, know someone who would be a perfect fit? Let them know!

Vienna

Austria
8783 Vienna Directions

What we do

  • We remove inefficiency

    All those millions of truckloads of heavy freight are carried around Europe every day. It’s inefficient, costly and polluting.

  • We tackle huge challenges

    Many of the technical problems we’re solving are scientific by nature and massive in volume.

  • Work for the world’s largest companies

    Sixfold is helping to optimize the way business is done at the industry-leading companies like Rockwool or Saint-Gobain.

  • We work with future tech

    We use modern frameworks and approach when building our products. Think Microservices, Kubernetes, GraphQL, Kafka, React, GIS, and TypeScript.

Our team is made of sharp, seasoned, professionals: business people, developers, data scientists, and product managers.

And we’re international. Think Austria, Croatia, Estonia, France, Germany, Netherlands, and Ukraine.

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